Trends in the European Office Market: the Dealer’s Point of View

Office | Retail & Ecommerce | December 2017

December 2017, I Ed. , 40 pages
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Language: English

Report code: EU33a
Publisher: CSIL
Status: available for online purchase and immediate download

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Table of contents

The European market for office furniture is currently showing signs of a general recovery. Following two years of consecutive growth the market is expected to further improve its performance in both 2018 and 2019.

In such a context, CSIL decided to launch a survey with the aim of understanding and describing the expectations of European office furniture distributors and the main sector trends over the next two years.

The study was launched to get a better understanding of the prospects for the office furniture sector in Europe by gathering the expectations of the distribution companies for the period 2018-2019. The analysis involved around 100 office furniture distributors (dealers, distributors, interior designers, specifiers) located in Western Europe and surveyed by CSIL in September-November 2017.

In particular the analysis concentrates on:

  • The office furniture market and forecasts
  • Quantification and performance of the main customer segments
  • Factors influencing the purchasing decision
  • Average customer budgets by product category, for both corporate tenders and individuals
  • Trends for single office seating categories, use of sit-stand desks and evolution of office furniture areas
  • Use of e-commerce and prospects
  • Expansion of product portfolio and new product categories to be introduced
  • Location of suppliers and delivery terms

The countries were divided into four areas according to their geographical proximity and similarity in market characteristics. These areas are:

  • Scandinavia: Denmark (DK), Finland (FI), Norway (NO) and Sweden (SE);
  • Central Europe (DACH): Germany (DE), Austria (AT) and Switzerland (CH);
  • Western Europe: Belgium (BE), France (FR), Ireland (IE), Netherlands (NL) and the United Kingdom (UK).
  • Southern Europe: Greece (GR), Italy (IT), Portugal (PT) and Spain (ES);

Sample. The use of e-commerce channel and perspectives. Percentages

Use of e-commerce channel and perspectives

The European market for office furniture is witnessing a general recovery. Following two years of consecutive growth, the market is expected to further improve its performance in both 2018 and 2019. In such a context this survey aimed at understanding and describing the expectations of European distributors regarding the main sector trends over the next two years.
As office distribution is progressively transforming from the simple supply of furniture items to a more global offer of service, consultancy and projects, the vast majority of survey respondents declared intentions to expand their offer and product portfolios.
Distributors are also paying attention to new instruments for approaching customers. The fact that customers (individuals and professionals in particular) look to Social Media for ideas, information and product reviews cannot be disregarded when developing a marketing and advertising campaign. In fact, a sizeable share of interviewees is considering investing in e-commerce by 2019.
The research findings are also shown by single geographic region and, when relevant, according to the size of the distributors (small or medium-large companies).

Abstract of Table of Contents

EXECUTIVE SUMMARY

1. INTRODUCTION
Contents
Methodology
Other CSIL reports on the office furniture industry and e-commerce
The sample

2. THE EUROPEAN OFFICE FURNITURE MARKET
Macroeconomics
The office furniture market
Forecasts

3. DISTRIBUTORS PRODUCT PORTFOLIO
Brand policy
Strategies

4. CUSTOMER ANALYSIS
Segments
The purchasing decision
Average customer budgets

5. PRODUCT TRENDS
Seating
Office spaces
Sit-stand desks

6. SUPPLIERS
Location of suppliers
Terms of delivery

7. E-COMMERCE EVOLUTION
E-commerce

ANNEX 1. THE QUESTIONNAIRE

The European market for office furniture is currently showing signs of a general recovery. Following two years of consecutive growth the market is expected to further improve its performance in both 2018 and 2019.

In such a context, CSIL decided to launch a survey with the aim of understanding and describing the expectations of European office furniture distributors and the main sector trends over the next two years.

The study was launched to get a better understanding of the prospects for the office furniture sector in Europe by gathering the expectations of the distribution companies for the period 2018-2019. The analysis involved around 100 office furniture distributors (dealers, distributors, interior designers, specifiers) located in Western Europe and surveyed by CSIL in September-November 2017.

In particular the analysis concentrates on:

  • The office furniture market and forecasts
  • Quantification and performance of the main customer segments
  • Factors influencing the purchasing decision
  • Average customer budgets by product category, for both corporate tenders and individuals
  • Trends for single office seating categories, use of sit-stand desks and evolution of office furniture areas
  • Use of e-commerce and prospects
  • Expansion of product portfolio and new product categories to be introduced
  • Location of suppliers and delivery terms

The countries were divided into four areas according to their geographical proximity and similarity in market characteristics. These areas are:

  • Scandinavia: Denmark (DK), Finland (FI), Norway (NO) and Sweden (SE);
  • Central Europe (DACH): Germany (DE), Austria (AT) and Switzerland (CH);
  • Western Europe: Belgium (BE), France (FR), Ireland (IE), Netherlands (NL) and the United Kingdom (UK).
  • Southern Europe: Greece (GR), Italy (IT), Portugal (PT) and Spain (ES);

Sample. The use of e-commerce channel and perspectives. Percentages

Use of e-commerce channel and perspectives

The European market for office furniture is witnessing a general recovery. Following two years of consecutive growth, the market is expected to further improve its performance in both 2018 and 2019. In such a context this survey aimed at understanding and describing the expectations of European distributors regarding the main sector trends over the next two years.
As office distribution is progressively transforming from the simple supply of furniture items to a more global offer of service, consultancy and projects, the vast majority of survey respondents declared intentions to expand their offer and product portfolios.
Distributors are also paying attention to new instruments for approaching customers. The fact that customers (individuals and professionals in particular) look to Social Media for ideas, information and product reviews cannot be disregarded when developing a marketing and advertising campaign. In fact, a sizeable share of interviewees is considering investing in e-commerce by 2019.
The research findings are also shown by single geographic region and, when relevant, according to the size of the distributors (small or medium-large companies).

Abstract of Table of Contents

EXECUTIVE SUMMARY

1. INTRODUCTION
Contents
Methodology
Other CSIL reports on the office furniture industry and e-commerce
The sample

2. THE EUROPEAN OFFICE FURNITURE MARKET
Macroeconomics
The office furniture market
Forecasts

3. DISTRIBUTORS PRODUCT PORTFOLIO
Brand policy
Strategies

4. CUSTOMER ANALYSIS
Segments
The purchasing decision
Average customer budgets

5. PRODUCT TRENDS
Seating
Office spaces
Sit-stand desks

6. SUPPLIERS
Location of suppliers
Terms of delivery

7. E-COMMERCE EVOLUTION
E-commerce

ANNEX 1. THE QUESTIONNAIRE

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